Rubotics Privacy Policy

(Last updated: July 2026)

1. Introduction

This Privacy Policy explains how Trueben ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website or use any Rubotics-branded software, services, or educational materials.

We are committed to handling your data transparently and lawfully in accordance with the EU General Data Protection Regulation (GDPR) and relevant data-protection laws.

2. Data Controller and Contact Details

Trueben
Registered in the Netherlands (KvK: 98842137, BTW: NL005357418B71)
Email: info@ruboticstrading.com

3. Personal Data We Collect

We collect only the data necessary to provide and maintain our services:

Account Data

Name, email address, username, password – for registering and maintaining your Rubotics account.

Billing Data

Payment details, billing address, VAT ID (if applicable) – for processing payments and managing subscriptions.

Usage Data

Log-in timestamps, IP address, browser type, device information – for security, abuse prevention, and functionality improvements.

Support Data

Messages, tickets, or form submissions – for customer support.

Education Data

Voluntary information during training or webinars – to deliver educational services.

Marketing Preferences

Opt-ins or opt-outs for newsletters – to manage marketing communications.

We do not collect or store sensitive financial-account access credentials (e.g., broker logins).

4. How We Use Your Data

We use your data for:

Providing access to the Platform/Software and maintaining your Subscription
Processing payments and invoicing
Delivering educational materials and consultancy
Sending service notifications, updates, and security alerts
Improving functionality and performance
Complying with legal obligations

5. Legal Bases for Processing

Under GDPR Article 6, we process data based on:

Contract performance
Legal obligation
Legitimate interests
Consent (for marketing or optional data)

You may withdraw consent at any time.

6. Data Sharing and International Transfers

We do not sell personal data.

We may share data with:

Supabase (authentication, database, storage, edge functions)
Stripe (payment processing and customer portal)
Google Analytics (website analytics, only with consent)
Google Ads / Marketing Platform (conversion tracking, only with consent)
TransIP (hosting and infrastructure services)
Authorities if legally required

For transfers outside the EEA:

EU Standard Contractual Clauses (SCCs)
Other recognized safeguards

are used to ensure adequate protection.

7. Data Retention

We retain personal data only as long as necessary to:

Fulfil service purposes
Comply with legal obligations
Resolve disputes

Inactive accounts are deleted or anonymized within 24 months unless required otherwise.

8. Cookies and Tracking

We use essential cookies or similar storage for login, subscription management, and security.

Services that may set cookies or similar identifiers include:

Supabase for authentication/session management
Google Analytics for analytics (only with consent)
Google Ads for marketing measurement (only with consent)
Stripe during checkout or customer portal sessions

Non-essential cookies (analytics or marketing) are:

Blocked until you provide explicit consent
Activated only after consent via our cookie banner
Removable at any time via browser settings or the cookie banner preferences

A detailed Cookie Policy is made available on our website.

9. Data Security

We implement technical and organizational measures such as:

SSL/TLS encryption
Encrypted databases
Limited access controls
Continuous security monitoring

No system is 100% secure; use of our services is at your own risk.

10. Your Rights (GDPR Articles 12–23)

You have the right to:

Access
Rectification
Erasure
Restriction
Portability
Objection
Withdrawal of consent

To protect your account, we may request identity verification before fulfilling GDPR requests.

Contact: info@ruboticstrading.com

We respond within 30 days.

11. Marketing Communications

Marketing emails require opt-in consent.

You may unsubscribe at any time through the link in each email or by contacting us.

12. Children's Privacy

Rubotics services are for users aged 18 or older.

We do not knowingly collect data from minors.

13. Automated Decision Making

Rubotics software performs algorithmic functions only under the User's control. We do not make automated decisions with legal or significant personal effects.

14. Updates to This Policy

Updates will be posted on this website.

Material changes will be announced via email or dashboard notifications.

15. Contact & Complaints

Email: info@ruboticstrading.com

You may lodge a complaint with your local Data Protection Authority or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) (autoriteitpersoonsgegevens.nl).

Legal Footer Summary

We handle your data transparently and never sell personal information.
For questions: info@ruboticstrading.com